Frequently Asked Questions

What exactly is in a 100% soya wax candle or soy melt?


Each TW Crafts soya wax candle or soy melt is handmade with 100% vegetable wax.  This means that all the wax in each candle is 100% soy. They contain no paraffin or carrier oils. They are dye-free and we use only cotton or hemp wicks, (neither contain lead). This is the all-natural foundation of our candles.


The candles are created by using the natural ingredients listed above, but we add the finest-quality fragrance oils.  We carefully select sophisticated scents that produce deeply rich aromas to create a remarkable candle.


The soy melts are also created by using the simple ingredients listed above, but we add the highest-quality 100% pure essential oils.  This creates a truly all-natural soy melt that is incomparable in the market today.



What is the big difference between a soya wax candle and a paraffin candle?


The difference is the wax.  


Paraffin wax is the final by-product of the petroleum refining chain.  It's what's leftover ... even after the asphalt is extracted!  It releases potentially harmful petroleum pollutants in the air, including several known carcinogens, according to the EPA.  You may find that burning a paraffin candle leaves the surrounding furnishings and walls covered in a black residue.  This certainly doesn't seem like something you'd want to breathe-in, either.  There have been many studies, suggesting even more health risks from burning paraffin wax.  Rather than continuing to focus on how bad another type of candle might be for you, we recommend you do a little research on paraffin for your own peace of mind, and we'll shift the focus to soy wax.


Soy wax is made from soy beans, which are a renewable resource.  This vegetable wax burns much cleaner and does not produce the toxins that paraffin emits.  Also, soy wax burns at a lower temperature than candles made with paraffin wax.  This gives you not only a healthier environment, but a candle with longer burn times.


Additionally, because of the lower temperature at which a soy candle burns, and if the candle is "wicked" properly, the soy candle will leave minimal wax residue on the sides of the container as it burns.  Soy wax is biodegradable and just plain environmentally-friendly!


In addition to soy and paraffin candles, there are candles made with "soy-blends". This is a combination wax created by mixing paraffin and soy together.  Be aware that a candle can be called a soy candle with as little as 25% soy wax!



My soy candle seems to be sweating.  What is this?


Soy wax will sometimes release excess oil, especially during significant temperature changes.  This often occurs during transit.  Generally, a small pool of moisture will form on the top of the candle.  This will not affect the candle in any way and will not usually reappear after the initial burn.


To remove the oil, use a paper towel to gently wipe it clean.  And always remember to store your soy candles in a cool place, out of direct sunlight.



Why does my soy candle look frosty?  Is it drying out?


No, your candle is not drying out.  Frosting is a natural characteristic of soy, and is part of the soy experience!  It is not a flaw, and it is strictly unique to pure soy candles.  


This is also called the "bloom."  Actually, many customers are concerned if there is no frosting on their soy candles.  It is a way that a customer can tell if their candle is really made with pure, all-natural soy wax.  Frosting does not affect the scent throw or the burning properties of the candle.  You can safely burn a candle with a bloom without worry.  Frosting is a particular crystal growth of vegetable oils.  It will cause the candle to look dry, which is simply a characteristic of that crystal structure, but is not related to the candle "drying out".


To minimise frosting, try to keep your candle out of direct sunlight and fluorescent lighting.  Even changes in the weather can cause additional frosting.  It is almost impossible to stop the soy wax from blooming.  It's just one of the beautiful and natural features of this wonderful wax.



How long should I burn my candle?


Most people are concerned about the length of time a candle should be burned.  First of all, soy wax has a memory and should be allowed to achieve a full melt pool on its very first burn.  If it is extinguished prior to allowing a full melt pool, all subsequent melt pools will not go past the first one.


To create a full melt pool, burn the candle for a minimum of one hour for every inch of its diameter.  All future burns should follow the first one's path and melt fully to the sides.  And depending on the diameter of the container, those future burns should be no longer than four hours.  Just follow the rule for creating a melt pool to calculate the length of time a candle can burn safely.



After burning, my wick has a mushroom-type head on it. Is this bad?


A mushroom-type head that forms on a burning wick is a build-up of carbon.  When manufacturing candles, candlemakers have dozens of wicks to choose from.  Some wicks produce this effect when the candle is richly-scented.  Usually, if a mushrooming-type wick is used, there is a greater benefit such as a slower burning candle.


There is nothing wrong with this type of wick, it just may look a little odd.  The size of the wick can be controlled by always remembering to trim the wick prior to burning.

As with any wick on any candle, the carbon build-up can eventually fall into the melt pool and sink to the bottom.  Allowing this to happen is not proper candle care and may cause a fire hazard.  This concern can be eliminated by always keeping candle wicks trimmed to 1/4" (approx. 50mm).



My candle flame is huge and smoking like crazy! What should I do?


Immediately extinguish a candle that has a wild flame.  


Smoking and a large, flashing flame is dangerous and a sign that something is wrong.


For either problem, the cause may be a wick needing a trim or excess oxygen fanning the flame.  If your wick is already trimmed to 1/4", then check for a draft.  Heating vents, ceiling fans, windows or even a heavily used walkway or doorway can provide enough extra oxygen to cause a candle to smoke and produce a wild flame.



If TW Crafts candles are 100% all-natural soy candles, what causes the black soot around the top of the containers?  I thought soy candles do not produce soot.


If you have previously read information claiming soy candles do not produce any soot, it might concern you if you find it lining the edges of your soy candle container.  Actually, the truth is that no candle can be completely soot-free.  If you have fire, you will have soot.


However, the good news is that candles made with natural waxes do have significantly less soot than paraffin.  And the soot it produces is a lighter white-ish soot that cannot always be seen. The black soot on the glass rim in all-natural candles typically comes from a wick issue, not petroleum pollutants like in paraffin wax.


To keep the soot to a minimum, remember to only burn candles one hour for every inch of its diameter, keep the wick trimmed to 1/4" and keep the candle out of drafts.

Also, it is very important that wick trimmings are not left in the candle wax (or matches, etc.).  This will definitely cause black soot.  


And finally, allow enough air flow around the candle by not burning it in a small space.  Doing so will inhibit the amount of oxygen around the wick of the candle and this may cause black soot to form.  Black soot may also appear around the rim and on the sides from tilting the candle when lighting the wick.  Try using a refillable, butane lighter with an extended nozzle instead of matches or small lighters.



Why is my candle leaving so much wax on the sides of the container?


A soy candle burning straight down the centre, creating a tunnel, was not allowed to achieve a full melt pool on its first burn.  All-natural soy wax has a memory and if a soy candle is extinguished prior to allowing a full melt pool, all subsequent melt pools will not go past the first one.

To leave the least amount of wax on the sides of the container, go for the full melt pool on the first burn.  Just remember to burn the candle for a minimum of one hour for every inch of its diameter to get it.  All future burns should follow the first one's path.




TW Crafts


Tel: 07795 363 398


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